Skip to content
WORK Labs

How WORK Labs thinks

Don't you wish someone would invent a machine that could do all your thinking for you?

The Thinking Machine: an engraved contraption that runs Discover, Define, Ideate, Develop, Deliver, Evolve, with the CI speech bubble and the WORK mark

Think about it. Is that really what you want?

Machines are remarkable at finding, processing and remembering information. People are remarkable at questioning, imagining and judging it.

So instead of asking one to replace the other, we built a better thinking machine: one where artificial intelligence and human intelligence work together.

We didn't build a machine to think for you. We built one to think with you.


02The 1·2·3 of thinking

01

Convergent

Focus. Analyze. Solve.

02

Divergent

Explore. Imagine. Discover.

03

Trivergent Thinking™

Evaluate. Prioritize. Move forward.

Everyone knows two ways to think. Convergent thinking narrows possibilities toward an answer. Divergent thinking expands them to find new ones.

WORK practices a third: Trivergent Thinking™, which decides what deserves to move forward by weighing three realities: time, cost and impact.

Generating ideas usually isn't the hard part. Knowing which ones deserve to happen is.


03The formula

Does WORK have a formula for doing great work?

AI² + HI² = CI²

Artificial intelligence plus human intelligence equals Collaborative Intelligence™.

AI can search farther, analyze faster and remember more. People bring curiosity, imagination, experience, taste and judgment. Put each to work at full strength and something more useful happens: better questions, better judgment, better decisions.

AI watches, searches, analyzes and remembers. Humans judge, imagine and decide.

A right triangle: HI and AI are the two legs, CI is the hypotenuseHIAICICI =HI² + AI²

Collaborative Intelligence™


04Thinking, made practical

Different questions. Different lenses. Better decisions.

The 360º sees it. Prism interprets it. Phase Intelligence times it. Trivergent Thinking decides it.


05From thinking to doing

Good thinking needs a way to work.

WORK Compass

Start

Six questions establish direction before anyone starts solving the wrong problem. Five walk the ground. One points north: Why is it important that your company exists?

Purpose → Target → Strategy → Creative → Media → Research

See the Compass →

WORK Method

Build

Six steps move the work from uncertainty to something built, working and measurable.

Discover → Define → Ideate → Develop → Deliver → Evolve

See the Method →

06Before we recommend anything

First, we establish what's true.

An evaluation shouldn't begin with the logo. It should begin with the company.

The WORK 360º Evaluation™ reads the whole organization through twelve lenses and 120 questions, from its foundation to its possibility. The goal isn't only to find what's wrong. It's to understand what's true, what matters and what could be.

The twelve lenses

What could this company become that it isn't today?


07Current research

WORK CI Skill Types

How do different kinds of thinkers work best with different kinds of intelligence? We're exploring sixteen Collaborative Intelligence archetypes: how people naturally question, imagine, analyze, decide and work with AI.

Explore the research →

Thinking is only useful if the work works.

See how we judge work →

08Knowing what matters · Bubble CI™

More information doesn't make you smarter. Knowing what matters does.

A funnel narrowing from ten thousand things that exist to the one you see, fed by eight kinds of source

Bubble CI™ is a Collaborative Intelligence system built around your company. It continuously watches what's changing inside your organization and around it, compares those changes against what we already know about your business and brand, and tells you what we believe matters, why it matters, and what you should consider doing next.

Every decision, and the reasoning behind it, becomes part of the company's memory, making the system more useful over time.

The machine gathers and filters. People advise. A person at WORK approves every recommendation before you see it.

The Evaluation establishes what's true. Bubble keeps watching what changes.

The filter

10,000 things exist → 1,000 might be interesting → 150 might be relevant → 30 deserve a closer look → 10 may matter → 3 deserve attention → 1 may deserve a decision.

The value isn't how much Bubble finds. It's how much it sets aside, so you only see what matters.

Always gathering. Always filtering. Always advising.


Better answers come from better questions.

Bring us yours.